Inbound email triage agent

Screens incoming emails, classifies intent, drafts context-aware replies, and queues CRM follow-ups for one-click human approval.

Product Management · Stack: Claude, n8n, HubSpot. Outcome: First-response handling automated for ~90% of inbound

Overview

A triage agent that classifies inbound email, drafts context-aware replies, and queues CRM follow-ups for one-click approval.

The problem

Inbound email piles up, and someone has to read, categorise and draft a first response to each one before any real work happens.

How it works

• Screens each incoming email and classifies its intent.
• Pulls the relevant context from the CRM.
• Drafts a context-aware reply.
• Queues the reply and follow-up task for one-click human approval.

What it does

• Intent classification on inbound mail
• Context-aware reply drafting
• CRM follow-up queuing
• Human-in-the-loop approval

Architecture

Claude for classification and drafting, orchestrated with n8n and connected to HubSpot.

Results

• First-response handling automated for ~90% of inbound
• Faster replies
• Humans approve instead of compose