SOP automation suite

Replaces six manual checklists with a single audit-ready agent that intakes, triages, and escalates exceptions across customer support and ops.

Human Resource · Stack: Agentic design, Cowork, MCP. Outcome: Reclaims 8–12 hrs/manager/week

Overview

A single audit-ready agent that runs the standard operating procedures a team used to handle with a stack of manual checklists.

The problem

Ops runs on brittle checklists across support and operations; exceptions slip through and there is no clean audit trail.

How it works

• Intakes requests from the support and ops channels.
• Triages each request against the relevant SOP.
• Handles the routine path and escalates exceptions with full context.
• Logs every step for an auditable trail.

What it does

• One agent replacing six manual checklists
• Rule-based routing to the right owner
• Exception escalation with full context
• Audit log for every action taken

Architecture

An agentic design with Cowork for orchestration and MCP connectors into the support and ops systems.

Results

• 8–12 hours per manager per week reclaimed
• Fewer dropped exceptions
• A clean audit trail for compliance